Banks of India and Bank

shed chronicle On CUSTOMER SATISFACTION bodily GUIDE FACULTY GUIDE Mr. Ravi Parmar Mr. Rajnish m wholeick kinship omnibus Submitted in Partial fulfilment of the requirement of Post Graduate sheepskin in guidance Submitted By Ankur Singh PGDM-III, Semester Batch- cardinal hundred8-10 soak no. 014908005 Centre for instruction applied science K directledge Park I Gr. Noida AcknowledgementsIf lyric be considered to be signs of gratitude hence let these words Convey the real afore give tongue to(prenominal)(p) My sincere gratitude to ICICI riming comp twain for providing me with an opportunity to survive with BANK and talent obligatory directions on doing this project to the top hat of my abilities. I am super indebted to Mr. Re may Verma, Branch Manager and Mr. Ravi Parmar (RM) social club project guide, who has provided me with the necessary tuition and excessively for the support ext finish by to me in the limit of this report and his valu qualified- bodied suggestion and comments on make foring forth this report in the best steering possible. I as good as thank Prof.Anant Jyoti,(HOD of PGDM), who has sincerely supported me with the valuable insights into the completion of this project. I am grateful to tout ensemble cogency members of C-Mat and my fri terminuss who train inspection and repaired me in the successful completion of this project. CONTENTS Sr. No. worst C on the whole everywhereed Page No. 1 Acknowledgements 2 2 executive director summary 4 3 My foresee fair game 7 4 beveling Structure in India 8 5 Introduction 9 6 account statement of slanging in India 10 7 cuss In India 17 8 F achievement Files of intrusts in India 19 9 Indian swaning Industries 26 10 ICICI rim 28 11 ICICI radical 33 2 Technology utilize in ICICI b score 39 13 Product and Customer surgical incisions 41 11 Product 44 14 attire Analysis 55 15 estimate into Methodology 57 16 guild Efforts To Ensure Customer Satis f proceeding 59 17 Data Analysis 69 18 Comparison With SBI 79 19 SWOT Analysis(comparative) 87 20 Questionnaire 93 21 Finding 98 22 Suggestion 99 23 desti tribe 102 24 Bibliography 103 EXECUTIVE SUMMARY non world fixing is a concept which is unsanded and straightaway emerging in the valet of deposeing where changes capture become a necessity in order for tills to survive n this belligerent environment vis-a-vis non al i(a) from the public and toffee-nosed sphere of influence brims save as well as from the contrasted savings specieboxs. The objective of the inquiry is to look for the unhomogeneous harvests, which a on a lower floor thwart pious platitudeer deals into and the organizationatic move involved to relate knob requirements with the right kind of product. finished this research one of the master(prenominal) objectives is to explore the reason why most of the imprecates ar injecting clubby vernacularing as serve write to the ir mark off of advantage religious oblations. Though insular swaning evolved in late 80s in Asia, in India its non much than 5 socio-economic classs white-haired.ICICI started it in Aug 2002 and since then it has been a remarkable success. Today at that position be enormous terminations to supply guest impoverishments except what suits best to a leaf node is where semi reclusive wedgeing fits in. Every client leave energize contrasting needs, thirst and preferences. So a customized portfolio for every client is the need of the day. This research leave roll in the hay spotlight much on the product portfolio of ICICI hole-and-corner(a) swearing, how they apply changed or sophisticatedly social organisationd to be attractive and private-enterprise(a). Research objective 1. To reap the comparative analysis of ICICI BANK Ltd with SBI and so forth 2.To identify the major attri plainlyes of node satis incidention. 3. To test customer perception or so ICICI BANK Ltd. 4. To identify and study the unlike slipway of ensuring customer satisfaction adopted by ICICI BANK Vs HDFC & SBI. - BANKING STRUCTURE IN INDIA visualise vernaculars in India (A) schedule mercenaryized believes customary firmament wedges secret vault of heaven deposes orthogonal brinks in India Regional Rural brink (28) (27) (29) (102) * subjectized commit * Other unrestricted do main shores (IDBI) * SBI and its Associates * Old semiprivate blasphemes * juvenile individualistized sticks B) Scheduled accommodative verifys Scheduled urban Cooperative bounds (55) Scheduled accede Cooperative sticks (31) Here we more(prenominal) than interested ab turn out private orbit cusss and competition among them. Today, at that military position atomic amount 18 27 private bena patoiss in the confideing welkin 19 old private sphere of influence avers and 8 revolutionary private welkin patoiss. These parvenu deposito ry financial institutioning concerns have brought in state-of-the-art technology and precipitously grocery placeed their products. The open sector swears ar lining a stiff competition from the youthful private sector argots.The banks which have been setup in the 1990s d stimulate the stairs the guidelines of the Narasimham commission argon referred to as NEW hole-and-corner(a) SECTOR BANKS. introduction The banking section get out navigate by means of and with with(predicate) exclusively the aspects of the swearing transcription in India. It bequeath discuss upon the matters with the lineage of the banking concept in the argona to new players pass oning their names in the industry in coming a few(prenominal) normals. The banker of exclusively banks, replacement assert of India (run batted in), the Indian edges Association (IBA) and t anyness 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etcetera as been well defined beneath ternion separate targ ets with one page devote to each bank. However, in the introduction sort out of the undefiled banking cosmos, the past has been well explained beneath trey different heads namely * History of banking in India * nationalisation of capital boxs in India * Scheduled Commercial coasts in India The outset deals with the level image since the dawn of banking formation in India. Government took major cadence in the 1969 to put the banking sector into systems and it nationalized 14 private banks in the mentioned year. This has been elaborated in communization commits in India.The come through but non the least explains nearly the schedule and special banks in India. Section 42 (6) (a) of rbi Act 1934 lays d induce the condition of plan commercial banks. The descriptions on with a bring up of scheduled commercial banks atomic number 18 condition on this page. * HISTORY OF BANKING IN INDIA Without a sound and powerful banking system in India it pratnot have a hy gienic economy. The banking system of India should not moreover be get at free but it should be able to meet new challenges posed by the technology and any different away and internal factors.For the past three decades Indias banking system has several outstanding achievements to its credence. The most liaison is its extensive reach. It is no longer check to unaccompanied metropolitans or cosmopolitans in India. In fact, Indian banking system has reached horizontal to the away corners of the country. This is one of the main reasons of Indias growth process. The political sciences regular policy for Indian bank since 1969 has compensable rich dividends with the communisation of 14 major private banks of India.Not long ago, an account toter had to wait for hours at the bank counters for acquiring a draft or for withdrawing his own money. Today, he has a prime(a). Gone be days when the most efficient bank transportation systemred money from one emergence to separat e in two days. Now it is ingenuous as instant messaging or dial a pizza. Money have become the order of the day. The outgrowth bank in India, though conservative, was naturalised in 1786. From 1786 till forthwith, the journey of Indian sticking dust scum bag be segregated into three unambiguous sorts. They be as mentioned below * Early phase from 1786 to 1969 of Indian asserts communisation of Indian blasphemes and up to 1991 prior to Indian banking sector squ ar aways. * New phase of Indian riming System with the advent of Indian pecuniary curseing field Reforms later 1991. To engagement up this write-up more explanatory, I prefix the scenario as ar prevail I, var. II and cast III. Phase I The ecumenic chamfer of India was set up in the year 1786. nigh came force of Hindustan and Bengal patois. The East India confederation found banking confederacy of Bengal (1809), confide of Bombay (1840) and believe of Madras (1843) as independent units an d called it Presidency entrusts.These three banks were mingle in 1920 and regal pious platitude of India was mapd which started as private al good dealholders banks, loosely europiumans sh areholders. In 1865 all toldahabad bank building was established and prime(prenominal) cartridge clip exclusively by Indians, Punjab interior(a) banking concern Ltd. was set up in 1894 with provide at Lahore. Between 1906 and 1913, money box of India, netherlying banking concern of India, deposit of Baroda, Canara stick, Indian buzzword, and posit of Mysore were set up. sustain go for of India came in 1935. During the jump phase the growth was very slow and banks in like manner experienced annual failures amid 1913 and 1948.There were approximately 1 one C banks, mostly teeny. To contour the functioning and activities of commercial banks, the Government of India came up with The fixing Companies Act, 1949 which was subsequently changed to depositing ruler Act 1 949 as per amending Act of 1965 (Act No. 23 of 1965). countenance confide of India was vested with extensive powers for the super sight of banking in India as the rally slanging Authority. During those days public has littleer confidence in the banks. As an aftermath deposit militarisation was slow. Abreast of it the savings bank readiness provided by the Postal department was relatively safer.Moreover, funds were superly given to traders. Phase II Government took major locomote in this Indian entrusting sphere of influence Reform after independence. In 1955, it nationalized Imperial bank of India with extensive banking facilities on a large scale especially in sylvan and semi-urban areas. It organize extract brim of India to act as the principal agent of rbi and to handle banking exertions of the marrow and resign Governments all over the country. Seven banks forming chthonianling of allege stick of India was nationalized in 1960 on 19th July, 1969, major pr ocess of nationalization was carried out.It was the effort of the then Prime take care of India, Mrs. Indira Gandhi. 14 major commercial banks in the country was nationalized. Second phase of nationalization Indian savings banking Sector Reform was carried out in 1980 with seven more banks. This tincture brought 80% of the banking member in India under Government leadpower. The contiguous are the move interpreted by the Government of India to mystify entrusting Institutions in the Country * 1949 Enactment of Banking Regulation Act. * 1955 nationalization of rural area Bank of India. * 1959 Nationalization of SBI subsidiaries. 1961 indemnity cover extended to deposits. * 1969 Nationalization of 14 major banks. * 1971 Creation of ascribe guarantee corporation. * 1975 Creation of regional cracker-barrel banks. * 1980 Nationalization of seven banks with deposits over 200 crore. After the nationalization of banks, the weapones of the public sector bank India rose to appr oximately 800% in deposits and advances took a extensive jump by 11,000%. Banking in the sunshine of Government ownership gave the public implicit faith and colossal confidence more or less the sustainability of these institutions. Phase IIIThis phase has introduced galore(postnominal) more products and facilities in the banking sector in its reforms measure. In 1991, under the chairmanship of M Narasimham, a committee was set up by his name which worked for the liberalization of banking forms. The country is flooded with exotic banks and their ATM stations. Efforts are be put to give a satisfactory value to customers. Phone banking and sugar banking is introduced. The entire system became more convenient and swift. Time is given more splendor than money. The monetary system of India has shown a cracking deal of resilience.It is sheltered from any crisis triggered by any outside macroeconomics shock as separate East Asian Countries suffered. This is all due to a flex ible permute rate regime, the foreign reserves are mellowed, the upper-case letter account is not tho fully convertible, and banks and their customers have limited foreign exchange exposure. BANKS IN INDIA In India the banks are being segregated in different congregations. Each group has their own clears and limitations in direct in India. Each has their own dedicated target market. Few of them only work in unpolished sector while differents in two unpolished as well as urban.Many even are only catering in cities. Some are of Indian opening and just about are foreign players. entirely these details and many another(prenominal) more is discussed over here. The banks and its relation with the customers, their mode of procedure, the names of banks under different groups and other such(prenominal) reclaimable randomnesss are talked about. ane more section has been taken demean of is the upcoming foreign banks in India. The RBI has shown certain interest to involve more of foreign banks than the existing one re cently. This step has paved a way for few more foreign banks to start crease in India. Major Banks in India ABN-AMRO Bank * Abu Dhabi Commercial Bank * Ameri lav usher Bank * Andhra Bank * Allahabad Bank * Bank of Baroda * Bank of India * Bank of Maharastra * Bank of Punjab * Bank of Rajasthan * Bank of Ceylon * BNP Paribas Bank * Canara Bank * Catholic Syrian Bank * aboriginal Bank of India * Centurion Bank * China Trust Commercial Bank * Citi Bank * City pairing Bank * peck Bank * Dena Bank * Deutsche Bank * training honorable mention Bank * Dhanalakshmi Bank * Federal Bank * HDFC Bank * HSBC ICICI Bank * IDBI Bank * Indian Bank * Indian oversea Bank * IndusInd Bank * ING Vysya Bank * Jammu Kashmir Bank * JPMorgan Chase Bank * Karnataka Bank * Karur Vysya Bank * Laxmi Vilas Bank * oriental person Bank of transaction * Punjab National Bank * Punjab Sind Bank * Scotia Bank * sulphur Indian Bank * Standard Chartered Bank * recite Bank of India (SBI) * State Bank of Bikaner Jaipur * State Bank of Hyderabad * State Bank of Indore * State Bank of Mysore * State Bank of Saurastra * State Bank of Travancore * come apart Bank * Taib Bank * UCO Bank * union Bank of India * think Bank of India * linked Bank Of India * coupled westbound Bank * UTI Bank Fact Files of Banks in India The first, the oldest, the largest, the deepgest, get all such types of teachings about Banking in India in this section. The first bank in India to be given an ISO software product program documentation Canara Bank The first bank in Northern India to get ISO 9002 certification for their selected growes Punjab and Sind Bank The first Indian bank to have been started solely with Indian capital Punjab National Bank The first among the private sector banks in Kerala to become a scheduled bank in 1946 under the RBIAct in the south Indian Bank Indias oldest, largest and most successful commercial bank, offering the widest possible go astray of domestic, worldwide and NRI products and work, finished and through its vast communicate in India and abroad State Bank of India Indias indorse largest private sector bank and is now the largest scheduled commercial bank in India The Federal Bank curb Bank which started as private shareholders banks, mostly Europeans shareholders Imperial Bank of India The first Indian bank to open a secern outside India in capital of the fall in Kingdom in 1946 and the first to open a discriminate in continental Europe at Paris in 1974 Bank of India, founded in 1906 in Mumbai The oldest Public Sector Bank in India having branches all over India and fate the customers for the last 132 years Allahabad Bank The first Indian commercial bank which was wholly owned and managed by Indians Central Bank of India Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to open a branch outside India in London in 1946 and the first to open a branch in continental Europe at Paris in 1974. national SECTOR BANKS Among the Public Sector Banks in India, join Bank of India is one of the 14 major banks, which were nationalized on July 19, 1969. Its predecessor, in the Public Sector Banks, the join Bank of India Ltd. , was formed in 1950 with the amalgamation of four banks that is to say Camilla Banking alliance Ltd. (1914), Bengal Central Bank Ltd. (1918), Camilla federation Bank Ltd. (1922) and Hooghly Bank Ltd. (1932).Oriental Bank of affair (OBC), Government of India Underpickings offers Domestic, NRI and Commercial banking function. OBC is implementing a GRAMEEN PROJECT in Dehradun govern (UP) and Hanumangarh District (Rajasthan) disbursing small loans. This Public Sector Bank India has implemented 14 point action plan for strengthening of honorable mention lecture to women and has designated 5 branches as specialized branches for women entrepreneurs. The following are the list of Public Sector Banks in India * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharastra * Canara Bank * Central Bank of India * Corporation Bank * Dena Bank * Indian Bank * Indian overseas Bank * Oriental Bank of Commerce Punjab Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank bring up of State Bank of India and its adjuvant, a Public Sector Banks * State Bank of India * State Bank of Bikaner Jaipur * State Bank of Hyderabad * State Bank of Indore * State Bank of Mysore * State Bank of Saurastra * State Bank of Travancore orphic SECTOR BANKS Private banking in India was full since the beginning of banking system in India. The first private bank in India to be set up in Private Sector Banks in India was IndusInd Bank. It is one of the double-quick growing Bank Private Sector Banks in India.IDBI ranks the tenth largest polish bank in the world as Private Banks in India and has promoted world class institutions in India. The first Private Bank in India to obtain an in principle approbation from the Reserve Bank of India was hold culture Finance Corporation contain, to set up a bank in the private sector banks in India as part of the RBIs liberalization of the Indian Banking Industry. It was incorporated in alarming 1994 as HDFC Bank hold with registered office in Mumbai and commenced operations as Scheduled Commercial Bank in January 1995. ING Vysya, yet another Private Bank of India was incorporated in the year 1930. Bangalore has a pride of place for having the first branch inception in the year 1934.With sequent years of patronage and constantly picture new mensurations in banking, ING Vysya Bank has many credits to its account. List of Private Banks in India * Bank of Punjab * Bank of Rajasthan * Catholic Syrian Bank * Centurion Bank * City Union Bank * Dhanalakshmi Bank * instruction Credit Bank * Federal Bank * HDFC Bank * ICICI Bank * IDBI Bank * IndusInd Bank * ING Vysya Bank * J ammu & Kashmir Bank * Karnataka Bank * Karur Vysya Bank * Laxmi Vilas Bank * South Indian Bank * United Western Bank INDIAN BANKING manufacture The Indian banking market is growing at an awe-inspiring rate, with Assets judge to reach US$1 meg by 2010.An expanding economy, nerve class, and technical excogitations are all bestow to this growth. The countrys middle class accounts for over 320 one thousand million People. In coefficient of correlation with the growth of the economy, rising income levels, amplifyd standard of living, and affordability of banking products are promising factors for continued expansion. The Indian banking market is growing at an astonishing rate, with Assets expected to reach US$1 trillion by 2010. An expanding economy, middle class, and technical innovations are all contributing to this growth. The Indian banking Industry is in the middle of an IT revolution, guidance on the expansion of retail and rural banking.Players are becoming increasingly customer centric in their approach, which has resulted in innovative methods of offering new banking products and functions. Banks are now realizing the immensity of being a big player and are beginning to centralize their attention on nuclear fusions and acquisitions to take vantage of economies of scale and/or travel along with Basel II regulation. Indian banking industry additions are expected to reach US$1 trillion by 2010 and are poised to receive a greater infusion of foreign capital, says Prathima Rajan, analyst in Celents banking group and compose of the report. The banking industry should focalize on having a small number of large players that cease contest globally rather than having a large number of fragmented players. fictional character Private, BSE & NSE, big board Founded 1955 (as industrial credit and coronation corporation of India) Headquarters ICICI Bank Ltd. , ICICI Bank Towers, Bandra Kurla Mumbai, India Key race N Vaghul, K. V. Kamath, Chand a Kochhar, V Vaidyanathan, Madhabi Puri Industry Banking disabilitys topnotch Markets and allied industries Products Loans, Credit motorcards, Savings, Investment vehicles, policy policy etc. Revenue USD 5. 79 zillion tally assets Rs. 3,997. 95 one million million (US$ 100 cardinal) at March 31, 2008. Overview ICICI Bank (formerly Industrial Credit and Investment Corporation of India).ICICI special was established in 1955 by the beingness Bank, the Government of India and the Indian Industry, for the promotion of industrial discipline in India by big(a) project and corporate finance to the industries in India. ICICI Bank has grown from a education bank to a pecuniary heterogeneous and has become one of the largest public pecuniary institutions in India. ICICI Bank has financed all the major sectors of the economy, covering 6,848 companies and 16,851 projects. As of March 31, 2000, ICICI had disbursed a append of Rs. 1,13,070 crores, since inception. ICICI Ban k Fact Files Total assets Rs. 146,214 crore ( declination 31, 2004) Network 530 branches ATMs Over 1,880 Abroad Subsidiaries United Kingdom and Canada Abroad branches Singapore and Bahrain exemplar offices United States, China, United Arab Emirates, and Bangladesh and South Africa.ICICI Bank is Indias second-largest bank with keep down assets of about Rs. 2,513. 89 bn (US$ 56. 3 bn) at March 31, 2006 and winnings after tax of Rs. 25. 40 bn (US$ 569 mn) for the year ended March 31, 2006 (Rs. 20. 05 bn (US$ 449 mn) for the year ended March 31, 2005). ICICI Bank has a electronic meshwork of about 614 branches and extension counters and over 2,200 ATMs. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery bring and through its specialized subsidiaries and affiliates in the areas of enthronization banking, emotional state and non- animation damages, venture capital and asset management.ICICI Bank set up its international banking group in pecuniary 2002 to cater to the cross border needs of clients and leverage on its domestic banking strengths to offer products internationally. ICICI Bank (BSE ICICI) ( Industrial Credit and Investment Corporation of India) is Indias largest private sector bank in market capitalization and second largest boilers suit in terms of assets. Bank has total assets of about USD 100 billion (at the end of March 2008), a network of over 1,491 branches, 22 regional offices and 49 regional processing centers, about 4,485 ATMs (at the end of kinfolk 2008), and 24 million customers (at the end of July 2007).ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery carry and specialized subsidiaries and affiliates in the areas of vestment banking, animateness and non-life indemnity, venture capital and asset management. (These info are dynamic. ) ICICI Bank is to a fault the largest issuer of credit cards in India. ICICI Bank has got its lawfulness shares listed on the crease exchanges at Kolkata and Vadodara, Mumbai and the National Stock trade of India particular(a), and its ADRs on the New York Stock Exchange (NYSE). The Bank is expanding in overseas markets and has the largest international balance opinion poll among Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and representatives offices in 18 countries, including an offshore unit in Mumbai.This implys wholly owned subsidiaries in Canada, Russia and the UK (the subsidiary through which the hisave savings brand is operated), offshore banking units in Bahrain and Singapore, an advisory branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representative offices in Bangladesh, China, Malaysia, Indonesia, South Africa, Thai lower, the United Arab Emirates and USA. overseas, the Bank is targeting the NRI (Non-Resident Indian) population in partic ular. ICICI reported a 1. 15% set up in net profit to Rs. 1,014. 21 crore on a 1. 29% append in total income to Rs. 9,712. 31 crore in Q2 kinsfolk 2008 over Q2 September 2007. The banks underway and savings account (CASA) ratio change magnitude to 30% in 2008 from 25% in 2007.ICICI Bank soon has subsidiaries in the United Kingdom, Russia and Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance center(a) and representative offices in the United States, United Arab Emirates, China, South Africa and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bank is the most valuable bank in India in terms of market capitalization. ICICI Banks comeliness shares are listed in India on the Bombay Stock Exchange and the National Stock Exchange of India Limited and its Ameri discharge beatary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). ICICI Bank has formulated a Code of line of employment Conduct and Eth ics for its handlers and employees.At June 5, 2006, ICICI Bank, with free shove off market capitalization of about Rs. 480. 00 billion (US$ 10. 8 billion) ranked third amongst all the companies listed on the Indian stock exchanges. ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial Institution, and was its wholly owned subsidiary. ICICIs shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Banks acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market gross sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002.ICICI was formed in 1955 at the initiative of The World Bank, the Government of India and representatives of Indian industry. The principal objective was to take a leak a exploitation financial institution for Providing medium-term and long-ter m project financing to Indian jobes. In the 1990s, ICICI transformed its line of credit from a development financial institution offering only project finance to a alter financial service group offering a wide variety of products and services, twain directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian conjunction and the first bank or financial institution from non-Japan Asia to be listed on the NYSE.In October 2001, the gameboards of conductors of ICICI and ICICI Bank approved the merger of ICICI and two of its wholly owned retail finance subsidiaries, ICICI in the flesh(predicate)ised monetary operate Limited and ICICI jacket crown serve Limited, with ICICI Bank. The merger was approved by shareholders of ICICI and ICICI Bank in January 2002, by the advanced Court of Gujarat at Ahmadabad in March 2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI groups financing and banking Operations, both wholesale and retail, have been co-ordinated in a single entity. discharge float holding excludes all plugger holdings, strategic enthronements and Cross holdings among public sector entities. railway line OBJECTIVES Vision To be the jumper cable provider of financial services in India and a major global bank. electric charge We entrust leverage our people, technology, speed and financial capital to be the banker of first choice for our customers by delivering high quality, world-class service. * flourish the frontiers of our business globally. * Play a proactive exercise in the full fruition of Indias potential. * maintain a wellnessy financial profile and diversify our earnings crosswise businesses and geographies. * Maintain high standards of system and ethics. * Contribute authoritatively to the various countries and markets in which we operate. * Create value for our endangerholders. * Product and expediencys servicing and banking of ICICI bank categorized in to personal banking, business banking and NRI banking services. private banking- Deposit in form of saving, recurring, term deposit, precedential itizen deposit and children deposit account are there for individual customer bum likewise profit of their admit, carmobilemobile, farm equipment, business or personal loan purpose. Personal client fuck similarly invest in uncouth funds and move in stock trading through ICICI bank. rail line banking Business banking services of ICICI Bank are exhaustive. Project financing, deal assessment, and land evaluation are investment banking services offered to corporate clients. world(prenominal) trade and cash management transaction services comfort remittances and receipts across important cities. Capital market and tutelar services enable business ho mappings to figure in equity trading and transfer across major stock markets of world.Customer ICICI bank targe ts all atom of customer with various types of products and services. I interacted with a a split of customers and collect their feedback on the given services of company, and feedback are positive response from all point of view. Customers are beneficiary from both sides monetary as well as non monetary. The bank targets to add nearly 500,000 customers under the new scheme in the next one year and plans to offer auto loans through the new online product line in the prospective, ICICI Banks Executive music director, V Vaidyanathan, verbalize here. As of now, nearly 24 per cent of our customer transactions are ascertaining through internet.We are in the beginning targeting our urban customers, who constitute nearly 70 per cent of our total customer- home base, Vaidyanathan said. Customers, opting for the service flock excessively benefit from the quantum optima facility, wherein if the balance exceeds Rs 5,000, the money will mechanically be transferred to a fixed deposit sc heme, he said. The facility, which also enable customers to transact amidst an ICICI Bank account and accounts in other banks, is being offered free of cost, he said ICICI bank, presently, has in a higher place 2 crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans to launch SMS n Cash scheme later this week under which ICICI account holders nookie transfer funds to those who do not have a bank account.ICICI bank is strongly move to encourageing the retirement of its customers and has taken all necessary and sightly measures to protect the confidentiality of the customer study and its transmitting through the world wide mesh and it shall not be held liable for revelation of the confidential information when in uniformity with this privacy load or in terms of the agreements, if any, with the customers. ICICI bank Endeavours to safeguard and batten down the security of the information provided by the customer. ICICI bank expenditures 128-bit encoding, for the transmission of the information, which is up-to-the-minutely the permitted level of encryption in India.When the information provided by the customers is not transmitted through this encryption, the customers system (if tack accordingly) will appearance an appropriate essence ensuring the best level of secrecy for the customers information. The customer would be required to cooperate with ICICI bank in order to determine the security of the information, and it is recommended that the customers necessarily favor their give-and-takes carefully such that no illegitimate price of admission is do by a third caller. To make the give-and-take difficult and difficult for others to guess, the customers should use combination of alphabets, song and special characters (like , , $ etc. ).The customers should undertake not to observe their password to anyone or detention any written or other record of the password such that a third party could access it. * ICICI bank undertakes not to disclose the information provided by the customers to any person, unless such action is necessary to * Conform to jural requirements or comply with legal process * Protect and struggle ICICI banks or its affiliates rights, interests or belongings * practice the terms and conditions of the products or services or * Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons. Competitor The main adversary of is ICICI bank is SBI because this bank is totally taken by government after this bank HDFC bank is the main contest of ICICI bank .There are different types of segment operation semment, investment and services, demat and NRI services. The challenger from the operation segment are State Bank of India(SBI), Axis, lodging Development and monetary corporation(HDFC) etc. From the investment And service sector HDFC standard life insurance corporation, Bharati Axa life insurance ,Re liance emotional state indemnity Corporation, grievous bodily harm new work life insurance SBI disembodied spirit insurance,Life restitution Corporation of India. In demat section India bull,Anangram,SBI,HDFC,India Infoline are the main enemy of ICICI bank. In the NRI service section the Western Union bank is the main competitor of ICICI bank.There are approximately other company who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI bank. HDFC Bank Ltd. is a commercial bank of India, incorporated in wonderful 1994, after the Reserve Bank of India allowed establishing private sector banks. The Bank was promoted by the Housing Development Finance Corporation, a prime minister housing finance company (set up in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank are linked on an online real- clip basis. As of September 30, 2008 the bank had total assets of INR 1006. 82 billion. State Bank of India is the largest bank in India.It is also, heedful by the number of branch offices and employees, the second largest bank in the world. citation needed The bank traces its declension back through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta, devising it the oldest commercial bank in the Indian Subcontinent. The Government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network in India and overseas, including products aimed at NRIs.With an asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has primed(p) ferocity on reducing the massive custody through Golden milkshake schemes and computerizing its operations. The State Bank Group, with over 16000 branches , has the largest branch network in India. It has a market share among Indian commercial banks of about 20% in deposits and advances, and SBI accounts for almost twenty percent of the nations loans. There are some other banks which gives challenging some how in the banking and service sectorthey are * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharashtra * Canara Bank * Central Bank of India Corporation Bank * Dena Bank * IDBI Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce * Punjab & Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank Environment An employer the bank extends a hatful of authority along with justified office to you. The working culture is very collaborative in nature. It can be owed to the fact that the bank is highly segmented with a lot of coincide and mostly distinct parts and responsibility. ICICI Bank has established itself as a one tol erate radical (Universal Bank) for all financial need of individuals and institutions alike.The credit for the same can be attributed to its vast network, credibly the largest among private sector banks. This makes the life of an employee a lot easier, especially for those who face the external customers. You do not have to pardon your organization, it is only the product that has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from your family health insurance to your kids rail donations. The organization is painful to the needs of its employees as this quality is one of the building blocks (DNA) of the organisational culture. The organization will be giving you enough flexibleness to innovate and come-up with new ideas.It will also exhibit its in terms of well laid systems, processes and infrastructure. It will extend a fast overlay growth for those with odd talent at the same time offer perceptual constancy to those who are able to deliver satisfactorily. Overall, I would say its a life experience to work with such a behemoth organization. It office not be the best paymaster but it definitely will impress you with its force as the head master (Principal) of banking industry. there are huge competition between the eployee to achieve theo goal. BUSINESS OBJECTIVES Vision To be the leading provider of financial services in India and a major global bank. Mission We will leverage our people, technology, speed and financial capital to be the banker of first choice for our customers by delivering high quality, world-class service. * expand the frontiers of our business globally. * play a proactive role in the full realisation of Indias potential. * maintain a healthy financial profile and diversify our earnings across businesses and geographies. * maintain high standards of governance and ethics. * fetch positively to the various countries and markets in which we operate. * create value for our stakeholders. Product and Services Service and banking of ICICI bank categorized in to personal banking, business banking and NRI banking services.Personal banking- Deposit in form of saving, recurring, term deposit, senior citizen deposit and children depository account are there for individual customer can also avail of their housing, automobile, farm equipment, business or personal loan scheme. Personal client can also invest in mutual funds and participate in stock trading through ICICI bank. Business banking Business banking services of ICICI Bank are exhaustive. Project financing, deal assessment, and land evaluation are investment banking services offered to corporate clients. Global trade and cash management transaction services facilitate remittances and receipts across important cities. Capital market and custodial services enable business houses to participate in equity trading and transfer across major stock markets of world.CUSTOMER ICICI bank targets all segment o f customer with various types of products and services. I interacted with a a lot of customers and collect their feedback on the given services of company, and feedback are positive response from all point of view. Customers are beneficiary from both sides monetary as well as non monetary. The bank targets to add nearly 500,000 customers under the new scheme in the next one year and plans to offer auto loans through the new online channel in the future, ICICI Banks Executive film director, V Vaidyanathan, said here. As of now, nearly 24 per cent of our customer transactions are buy the farming through internet.We are primarily targeting our urban customers, who constitute nearly 70 per cent of our total customer-base, Vaidyanathan said. Customers, opting for the service can also benefit from the quantum optima facility, wherein if the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit scheme, he said. The facility, which also enable customers to transact between an ICICI Bank account and accounts in other banks, is being offered free of cost, he said ICICI bank, presently, has above 2 crore customers. The lender opened nearly 470 branches in the last fiscal. The lender has also plans to launch SMS n Cash scheme later this week under which ICICI account holders can transfer funds to those who do not have a bank account.ICICI bank is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy commitment or in terms of the agreements, if any, with the customers. ICICI bank Endeavours to safeguard and ensure the security of the information provided by the customer. ICICI bank uses 128-bit encryption, for the transmission of the information, which is ci rculating(prenominal)ly the permitted level of encryption in India.When the information provided by the customers is not transmitted through this encryption, the customers system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the customers information. The customer would be required to cooperate with ICICI bank in order to ensure the security of the information, and it is recommended that the customers necessarily choose their passwords carefully such that no unauthorized access is made by a third party. To make the password complex and difficult for others to guess, the customers should use combination of alphabets, numbers and special characters (like , , $ etc. ). The customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it. ICICI bank undertakes not to disclose the information provided by the customers to any person, unles s such action is necessary to * Conform to legal requirements or comply with legal process * Protect and defend ICICI banks or its affiliates rights, interests or property * Enforce the terms and conditions of the products or services or * Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or of other persons. contention The main competitor of is ICICI bank is SBI because this bank is totally taken by government after this bank HDFC bank is the main competitor of ICICI bank . There are different types of segment operation semment, investment and services, demat and NRI services. The competitor from the operation segment are State Bank of India(SBI), Axis, Housing Development and Financial corporation(HDFC) etc.From the investment And service sector HDFC standard life insurance corporation, Bharati Axa life insurance ,Reliance Life damages Corporation, Max new work life insurance SBI Life insurance,Life damages Corporation of India. In demat s ection India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI bank. In the NRI service section the Western Union bank is the main competitor of ICICI bank. There are some other company who also compete with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI bank. HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after the Reserve Bank of India allowed establishing private sector banks.The Bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank are linked on an online real-time basis. As of September 30, 2008 the bank had total assets of INR 1006. 82 billion. State Bank of India is the largest bank in India. It is also, measured by the number of branch offices and employees, the second largest bank in the world. citation needed The bank traces its ancestry back through the Imperial Bank of India to the founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent.The Government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network in India and overseas, including products aimed at NRIs. With an asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laid emphasis on reducing the huge manpower through Golden handshake schemes and computerizing its operations. The State Bank Group, with over 16000 branches , has the largest branch network in India. It has a market share among Indian commercial banks of about 20% in deposits and advances, and SBI accounts for almost one-fifth of the nations loans.There are some other banks which gives challenging some how in the banking and service sectorthey are * Allahabad Bank * Andhra Bank * Bank of Baroda * Bank of India * Bank of Maharashtra * Canara Bank * Central Bank of India * Corporation Bank * Dena Bank * IDBI Bank * Indian Bank * Indian Overseas Bank * Oriental Bank of Commerce * Punjab & Sind Bank * Punjab National Bank * Syndicate Bank * UCO Bank * Union Bank of India * United Bank of India * Vijaya Bank ENVIRONMENT An employer the bank extends a lot of authority along with justified accountability to you. The working culture is very collaborative in nature. It can be owed to the fact that the bank is highly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICI Bank has established itself as a one stop resultant role (Universal Bank) for all financial need of individuals and institutions alike. The credit for the same can be attributed to its vast network, probably the largest among private sector banks. This mak es the life of an employee a lot easier, especially for those who face the external customers. You do not have to justify your organization, it is only the product that has to be pitched. As far as employee benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from your family health insurance to your kids school donations. The organization is sensitive to the needs of its employees as this quality is one of the building blocks (DNA) of the organizational culture.The organization will be giving you enough flexibility to innovate and come-up with new ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It will extend a fast atomic number 82 growth for those with extraordinary talent at the same time offer stability to those who are able to deliver satisfactorily. Overall, I would say its a lifetime experience to work with such a behemoth organization. It might not be the best paymaster but it definitely will impress you with its capability as the head master (Principal) of banking industry. there are huge competition between the eployee to achieve theo goal. TECHNOLOGY ICICI use many type of advance technological software program like blossom 7. 0 and Pinnacle7. 016.Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Tera info for its data warehouse. However, due to its proprietary hardware, the cost of procurement, upgrades and arrangement was soaring. The closed box architecture of Teradata oblige restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the freshen rate of EDW was delayed, so queries may not reflect the most current data. ICICI Bank was also dependent on Teradata for support and other activities The bank was in all tied down to that solution.These issues compelled ICICI Bank to look for more efficient and flexible solutions. The solution would have to address not only current issues, but accommodate future growth expectations and business requirements. ICICI Bank evaluated many data warehousing solutions in the inquisition of solving its issues, and developed a short list of alternatives for its migration proof-of-concept Sybase, SAS and Netezza. The primary criteria for evaluation was the price-to-performance ratio where Sybase IQ emerged the clear winner. During this rigorous testing, Sybase IQ delivered alacritous results on independent hardware and operate systems with minimum infrastructure.Commending the remediatements achieved, Amit Sethi, Joint General Manager, ICICI bank says, What impressed us wasthat even with full general lower costs, we could achieve significantly intermit query performanceafter implementing the Sybase enterprise warehouse solution. ICICI Infotech today launched an enterprise resource planning (ERP) solution for the small and medium enterprises. The ERP sheaf huntsman reward comes bundled with an HP dual mainframe computer Xeon server, Oracle 9i database, Windows 2003 server and costs about Rs 9. 90 lakh and has a 15-user license. An ERP package helps a manufacturer or any other business implementing it to manage all the important move in the company such as product planning, parts purchasing, maintaining inventory and interacting with suppliers and customers.ICICI Infotech officials told a press crowd here today that Orion Advantage offered a set of business practice solutions for industry segments such as engineering, auto ancillary, pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP package also came pre-configured. ICICI Infotech had mapped the processes specific to each industry segment into the package. Mr. Manoj Kunkalienkar, Executive managing director and President, ICICI Infotech, said that sm all and medium enterprises (SMEs) offered a good market and ICICI Infotech hoped to become a leading solution provider to this segment. Mr. R. K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP package for the SMEs that bundled the server, database and operating system right now.That was the advantage ICICI Infotech offered to SMEs as Orion Advantage came bundled and pre-configured. Besides the high cost of generic ERP packages, their instruction execution time as far as SMEs were concerned was also long. Orion Advantage could be installed in 45 days. ICICI Infotech had signed up six customers so far for the package and hoped to garner a 15 per cent market share of the SME segment, whose number in the country was estimated at 2. 30 lakh. Mr. K. S. Natarajan, Managing Director, Trident Pneumatics Pvt Ltd of Coimbatore, one of the companies that had installed Orion Advantage, said that the company had seek three other ERP packages, all of which had failed, bef orehand settling on Orion Advantage.Mr Kunkalienkar said that ICICI Infotech planned to move the two development centers in Chennai into a single muddle and double the staff strength from three hundred now in the next two years. The Chennai centers were involved in research and development of Orion ERP solutions and Premia, an insurance package. ERP Systems Integration Pinnacle Software Solutions has the expertise and experience to attention you with your enterprise systems integration. From developing your strategy, through implementation and support, we bring the right combination of resources, management skillsets, and technical know-how. We will help you successfully integrate yourEnterprise Resource supplying (ERP)systems into your overall business and technology infrastructure.Whether you are planning an upgrade of an existing ERP system, or a complete replacement of a legacy application and platform, we can help you improve your financial, human resources, electronic mail , and other business systems. We work with the leading ERP systems, including the latest versions of the Oracle and PeopleSoft applications ? General Ledger ? Project Costing ? Accounts Payable ? Human Resources ? Accounts receivable ? Payroll ? Purchasing ? Benefits ? Asset Management ? Compensation Our technology management solutions will help you migrate hardware platforms, improve network and database performance, develop or refresh policies and rocedures, and develop sound disaster recuperation and backup solutions. Please contact us to learn how Pinnacle Software Solutions can help you develop solutions that fityour enterprise. ICICI prudential Life Insurance go with Limited ICICI Prudential life Insurance caller-out Limited was incorporated on twentieth July 2000. The authorized capital of the company is Rs. 2300 million and the paid up capital is Rs. 1500 million. The company is joint venture of ICICI (74%) and UK based company Prudential Plc (26%). The company was grante d security measure of registration for carrying business, by Insurance regulative and Development Authority on twenty-fourth November 2000.It commenced commercial operation from 19th December 2000 and becoming a leading private sector life insurance company. The company recognizes that the driving force for wee-weeing sustainable competitive advantage in this business is superior customer experience and investment behind the brand. The company aims to achieve this by stress to provide world class service level trough constant innovation in product, distribution channels and technology based delivery. Vision and Mission Their vision is to make ICICI Prudential Life Insurance Company the dominant new general agent in the life insurance industry. This they hope to achieve through their commitment to excellence, focus on service, speed and innovation, and leveraging our technological expertise.The success of the organisation will be founded on its strong focus on values and clarity of purpose. These include * taking into custody the needs of customers and offering them superior products and service * Building long lasting relationships with their partners * Providing an enabling environment to foster growth and learn for their employees And above all building enhancer in all our dealings. They believe that they can play a significant role in redefining and reshaping the sector. Given the quality of their business and the commitment of their team, they feel that tere will be no limits to their growth. Board of DirectorsThe ICICI Prudential Life Insurance Company Limited Board comprises reputed people from the finance industry both from India and abroad. Shri K. V. Kamath, professorship Mr. Mark Tucker Smt. Lalita D. Gupte Mr. Danny Bardin Mrs. Kalpana Morparia Shri M. P. Modi Mr. butt Caouette Shri S. P. Subhedar, (Alternate Director to Mr. Danny Bardin) Mr. Derek Stott, (Alternate Director to Mr. Mark Tucker) Smt. Shikha Sharma, Managing Director Manag ement Team Ms. Shikha Sharma, Managing Director Mr. Kevin Wright, Executive Vice President Sales & dispersal Ms. Madhavi Soman, Chief Strategic Initiatives Mr. V. Rajagopalan, appointive statistician Mr. Sandeep Batra, Chief Financial mailr & Company Secretary Mr.Saugata Gupta, Chief Marketing & Service Mr. Shubhro J. Mitra, Chief Human Resources Corporate Office ICCI Prulife Towers, 1089, Appasahab Marathe Marg, Prabhadevi, Mumbai 400 025. Telephone Number 022-462 1600 Website www. iciciprulife. com ICICI Lombard General Insurance Company ICICI LombardGeneral Insurance Company Limited is a 7426 joint venture between ICICI Bank Limited and Canada basedFairfax Financial HoldingsLimited. ICICI Bankis Indias second largest bank, whileFairfax Financial Holdingsis a diversified financial corporate engaged in generalinsurance,reinsurance, insurance claims management andInvestment management.Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited, is one of Canada s oldest property and casualty reportrs. ICICI Lombard General Insurance Company received regulatory approvals to commence general insurance business in August 2000. Board Members * Mr K V Kamath, Chairman * Mr R Athappan, Director * Mr B V Bhargava, Director * Mr Dileep Choksi, Director * Mr throng F Dowd, Director * Ms Lalita D Gupte, Director * Ms Kalpana Morparia, Director * Mr S Mukherji, Director * Mr Chandran Ratnaswami, Director * Mr H N Sinor, Director * Mr Sandeep Bakhshi, Managing Director & CEO Audit delegacy * Mr. S Mukherji, Chairman * Mr. Dileep Choksi, Director * Mr. James F Dowd, Director * Mr. H. N. Sinor, Director Investment committee * Mr.Chandran Ratnaswami, Chairman * Ms. Kalpana Morparia, Director * Mr. Sandeep Bakhshi,, Managing Director & CEO * Mr. S Gopalakrishnan, Head Investments * Mr. Rakesh Jain, Head-Finance & Accounts * Mr. Liyaquat Khan, Appointed Actuary Board Governance Committee * Ms. Kalpana Morparia, Chairperson * Mr. Chandran Ratnaswami, Di rector * Mr. H. N. Sinor, Director sell Segment of ICICI Lombard General Insurance ICICI Lombards retail Segment consists of personal insurance products Health, inhabitation, repel and exit insurances. Health Insurance ICICI Lombard is cognise to be a pioneer in introducing innovative concepts in the Indian health Insurance sector.Be it the floater concept, the critical sickness cover or the tax gain policy, all these were first introduced by ICICI Lombard. It was also one of the first general insurance companies in India to have a stalwart online system in place for buying and renewing policies. The various plans offered by ICICI Lombard includeFamily Floater Plan where one policy covers the entire family,Health Advantage asset where they cover OPD and dental expenses, also help save maximum tax under section 80D andCritical Illness plan a special policy covering a list of critical illnesses. They also have a basicPersonal Accident Planwhich covers against accidents. ICIC I Lombard health plans also provide coverage against terrorism. Home InsuranceHome Insurance is actually one of the most neglect areas in the general insurance category. Simply, because people in general, especially in India, do not give much importance to it. However, in the recent years, due to the increase in awareness, and the great extent of damage ca employ to property due to natural calamities and terrorism, it has been gaining importance. TheHome Insurance Policyoffered by ICICI Lombard covers both the structure and the contents of the house. You can opt for either of the covers or both. Unlike other policies, it also covers damage due to terrorist activities, loss of cash, public liability, temporary resettlement and others. ram InsuranceAs Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, the policies offered by various companies are more or less the same. There is not much mode for innovation in this category. ICICI Lombard too offersCar In suranceandTwo Wheeler Insurance. They are known to offer one of the best rates in the market. As the entire buying process is online and is instant, without any launching of documents or other formalities, people generally opt it for convenience. Travel Insurance Travel insurance is one of the most self-aggrandizing sector of general insurance, especially overseas travel insurance and student medical insurance. ICICI Lombard offers various options in both the categories.TheOverseas Travel Plansand disciple Medical Plansoffered cover medical and non-medical expenses, including compensation for flights hijacked and pre existing diseases in case of emergency. They charge on a per day basis if the travel is more than 7 days. ICICI Lombard has tied up withUnited Health Groupto facilitate access to all its clinics while in U. S. Thebookman Medical Plansare accepted in almost universities worldwide. They also have a section in their website,University Search, where one can find specific plans for specific universities. All the above retail policies can be bought online, without any documentation through their websitewww. icicilombard. com. peerless can not only buy, but also manage and renew their insurance policies online. NRI ServicesICICI Lombard has developed insurance policies forNon-resident Indiansthat can be bought, renewed and tracked online. Parents Health Insurance covers hospitalization and medical expenses incurred by parents of the policyholder in India. For parents travelling outside India, ICICI Lombard offers a Parents Overseas Travel Insurance policy. AnNRIcan insure his children/ dependents travelling abroad to study, under the Student Medical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enables anNRIto secure his assets in India. Channels Channel is the term used for the various approaches a company uses to criticize its customers.ICICI Lombard uses a multi channel approach to ensure the sales, service and other alli ed activities are carried out in the most effective manner. Retail The Retail channel consists of sales executves, sales officers, brokers and agents. They are the one who are in direct contact with the customers and bring the innovative insurance solutions to their doorsteps. Online ICICI Lombard has developed a web-based system to meet all the pre and post-policy transaction. virtuoso can get quotes, buy, renew and track their policies onlin e through the website www. icicilombard. com. With the do-it-yourself architecture, the online channel is fast, convenient, easy to understand and operate. Technology ICICI use many type of advance technological software like Pinnacle 7. and Pinnacle7. 016. Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse. However, due to its proprietary hardware, the cost of procurement, upgrades and administration was soaring. The closed box archite cture of Teradata impose restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may not reflect the most current data.ICICI Bank was also dependent on Teradata for support and